After-sales service

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After-Sales Service Application Instructions
Step One

End User And Installer Information Confirmation
Step Two

Product Information Confirmation
Step Three

Product Fault Information Confirmation
Step Four

Step One

After‑sales Service Application Guidelines

Dear User

Thank you for choosing YJC‑POWER products! To deliver efficient after‑sales support, please provide relevant purchase and installation information. This enables us to address your requirements accurately.

Warranty Service Statement*

In case of any battery malfunction, immediately contact your installer or the YJC‑POWER after‑sales team. Do not perform self‑maintenance to prevent potential safety hazards.
This application form shall be completed by your installer. If the original installer is unreachable, you may get in touch with the local YJC‑POWER after‑sales center or obtain official contact information via our official website.
After submitting the after‑sales application together with supporting documents, you will receive an email containing an after‑sales request code. Please check your inbox.
YJC‑POWER reserves the right to decline after‑sales service under the following circumstances:

‑ Malfunctions caused by factors unrelated to product technology or raw‑material defects

‑ Unauthorized replacement of product components without prior approval from YJC‑POWER

‑ Products that fail to comply with warranty terms

‑ Submission of untrue or invalid information

I Have Read And Agree To The Above Terms

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Step Two

End User And Installer Information Confirmation

Customer Type *

Contact Information

Name *

Phone *

Country *

Province *

E-mail

Address

Postal Code

Please Ensure All Information Is Correct So We Can Resolve Your Issue Efficiently.

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Step Three

Product Information Confirmation

Installation Company Name

Dealer Company Name

Installation Date

Purchase Date

Battery Model

System Battery Quantity

Battery S.N.

Inverter Brand

Inverter Model

Note:
Photo Pixel Not Less Than 1MB

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Step Four

Product Fault Information Confirmation

Dear User: We Are Sorry That Your Product Has Malfunctioned! Thank You For Your Patience And Cooperation, We Will Process Your Request As Soon As Possible And

System Fault Type

Fault Cause

Note:
Photo Pixel Not Less Than 10MB
Please Upload At Least 1 Photo

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